Organization settings in your Kno2 Connected™ app allow administrators to configure security, session behavior, fax options, system integration credentials, and more. Navigate to Settings (gear icon) > Organization to access these options.
General Settings
The options below control security, session behavior, and fax configuration for your organization.
Session Timeout
A security timeout based upon inactivity by a user. The system default is 10 minutes of inactivity before the system will log the user out of your Kno2 Connected™ app. The value can be decreased to a minimum of 1 minute and a maximum of 20 minutes. You will be required to Save Changes and sign out for the changes to take effect.
Process Structured CDAs on Intake
If you have an API integration with your Kno2 Connected™ app, selection of Process Structured CDAs on Intake allows for structured CDA documents received in Intake to be automatically downloaded according to your intake download settings, and marked as processed. After selecting this option, select Save Changes. If no selection is made, users will process structured CDAs manually from My Intake.
Require Two-Factor Authentication
Two-Factor Authentication is now required for all users of your Kno2 Connected™ app by default and cannot be disabled. This enforces a second level of security for every user in your organization. See What is 2-Factor Authentication, and how do I configure it? for more information. Upon first login attempt, users will be required to select a multifactor authentication method, to which a code will be sent. After the multifactor authorization option has been confirmed, users will be required to enter their password and a security code to access their Kno2 Connected™ app user account.
Suppress Default Fax Cover Sheet
If fax is enabled for your organization, selection of Suppress Default Fax Cover Sheet does not send the default fax cover sheet provided by the system. If your organization wishes to send their own cover sheet, this can be done by suppressing the default fax cover sheet and adding your own cover sheet as the first attachment of a fax. If the box is unchecked, the default cover sheet will be sent with each fax.
Suppress Default Metadata Pages
If fax is enabled for your organization, selection of the Suppress Default Metadata Pages does not send these pages with the fax. These pages include the message body/comments and attachment descriptions. If the box is unchecked, the default metadata pages will be sent with each fax.
If your faxes display unnecessary metadata pages along with the main content, follow these steps to suppress them:
Navigate to the Settings menu under Organization in your Kno2 Connected™ app.
Check the Suppress Metadata Page option.
Click Save Changes to confirm.
Enable delivery summary downloads
Selection of Enable delivery summary downloads allows users to download a delivery summary confirming that a sent fax was successfully delivered. See Delivery Summary for more information.
Include patient name in delivery summary
When Enable delivery summary downloads is selected, checking Include patient name in delivery summary adds the patient’s name to the delivery summary document.
Delete .xsl attachments upon receipt
If you wish to remove .xsl attachments, selection of Delete .xsl attachments upon receipt will automatically delete .xsl attachments from a clinical message upon receipt, leaving only the clinical documents. See Delete .xsl Attachments Upon Receipt for more information.
Assigning Authority OID
The Assigning Authority OID represents the object ID for the system that issues your patient IDs and your EHR uses to identify that the corresponding value is a Patient ID. When sending or downloading a message that uses the system to generate a CDA from unstructured content, this value is seen in the “root” attribute of RecordTarget > PatientRole > ID. If no value is specified, a default value is used and the patient ID may not be unique or recognized by your system. NOTE: When a new organization is registered in your Kno2 Connected™ app, a default value is automatically assigned; edit it to represent your specific object ID.
Organization
Confirm the accuracy of your organization name and details. If the name or details need to be updated, ask to speak with a member of the Kno2 Healthcare Network Services (HCNS) team.
Address
Confirm the accuracy of your organization’s address. If the address needs to be updated, ask to speak with a member of the Kno2 HCNS team.
Primary Contact
Confirm the accuracy of the primary contact information for your organization. If the primary contact needs to be updated, ask to speak with a member of the Kno2 HCNS team.
Health Service Area
Health Service Area (HSA): HSAs are the smallest unit of healthcare monitored regions by the Centers for Medicare and Medicaid services. HSAs are comprised of multiple zip codes in a geographic area. This information is populated based on the zip code entered during the registration process.
Health Referral Region (HRR): HRRs are the largest unit of healthcare monitored referral regions by the Centers for Medicare and Medicaid services. HRRs are comprised of multiple HSAs in a geographic area. This information is populated based on the zip code entered during the registration process.
This section is for inbound API access — generating credentials that allow an external system (such as your EMR) to connect into your Kno2 Connected™ app. If you are configuring your Kno2 Connected™ app to connect outbound to an external system, navigate to Settings > API instead.
API Settings
Client credentials allow an external system — such as your EMR — to connect to your Kno2 Connected™ app using a dedicated service account, rather than individual user logins. Follow these steps to create and activate credentials:
Select the Create Client Credentials button.
A confirmation modal will appear.
Select the Create Client Credentials for <the current instance> button to continue.
Store your key and secret in a secure location.
Select Copy Credentials to copy to the clipboard.
Paste and store these in a secure location for later entry into the system integrating with your Kno2 Connected™ app.
Toggle the service account status from Disabled to Enabled. When the button displays Enabled, the service account is active and ready to use.
Enter the IP address(es) provided by your EMR or system integrating with your Kno2 Connected™ app (these are the public IP addresses of the server contacting your Kno2 Connected™ app).
Select Save IP Addresses.
Optional: Select the '+ Add Service Account' button if multiple service accounts are needed.