Webhook Event Configuration Webhook configurations can streamline organizational workflows by efficiently processing incoming messages specific to each organization's needs.
Important! Please work with your EHR or technology vendor's support representative to complete this process.
Webhook Configuration
This process will need to be completed for all required event types. This list will be known by your technology vendor. Ensure that the implementation uses the OrganizationID, which is critical for differentiating and routing incoming messages.
Incorporate conditional logic in your integration to effectively respond to messages containing an OrganizationID.
In Kno2, navigate to Settings (gear icon) > API.
Click the '+' under the section for Kno2 Webhook Events.
Event = <select an event type>
Callback URL = Callback URL route from EHR vendor
Authentication Type = <select appropriate>
Click Add
Upon completion, your technology vendor will now be able to take advantage of these webhook events!
Best Practices for Managing Webhooks
Modular Webhook Logic: Develop adaptable and modular processing logic for easy updates.
Monitor Activity: Implement logging and monitoring for quick identification of failures or delays.
Extensive Testing: Validate workflows in a staging environment to ensure accurate routing and process completion before deployment. For optimal use, set up workflows like a notification system to promptly alert the appropriate organization upon new messages or integrate message content into your EHR system, updating statuses accordingly.