At any point - take advantage of Check Connection (checkmark icon) to verify that what has been entered is successfully connecting to your EHR or technology vendor's system.
Webhook Event Configuration Webhook configurations can streamline organizational workflows by efficiently processing incoming messages specific to each organization's needs.
Please work with your EHR or technology vendor's support representative to complete this process.
Acquire the Webhook Callback URL detail and send a request to support@kno2.com to please have this URL whitelisted in Kno2. Please note: the Kno2 Team will confirm as soon as this has been completed and configuration may proceed.
In Kno2 - access Settings (gear icon) > API.
Choose the '+' under the section for Kno2 Webhook Events.
Webhook
This process will need to be completed for all required event types. This list will be known by your technology vendor. Ensure that the implementation uses the OrganizationID, which is critical for differentiating and routing incoming messages. Incorporate conditional logic in your integration to effectively respond to messages containing an OrganizationID.
Event = <select an event type>
Callback URL = Callback URL route from EHR vendor
Authentication Type = <select appropriate>
Choose Add
Upon completion, your technology vendor will now be able to take advantage of these webhook events!
Best Practices for Managing Webhooks
Modular Webhook Logic: Develop adaptable and modular processing logic for easy updates.
Monitor Activity: Implement logging and monitoring for quick identification of failures or delays.
Extensive Testing: Validate workflows in a staging environment to ensure accurate routing and process completion before deployment. For optimal use, set up workflows like a notification system to promptly alert the appropriate organization upon new messages or integrate message content into your EHR system, updating statuses accordingly.