The Kno2 Connected™ app is a web-based tool that handles sensitive patient information. To ensure security and full functionality, it requires a modern, up-to-date browser.
Supported Browsers
Use the most recent version of one of the following browsers. Google Chrome is preferred.
Chrome (preferred) — latest version recommended
Firefox — latest version recommended
Microsoft Edge — latest version recommended
Safari — latest version recommended
Clearing Your Browser Cache
Your browser stores data from websites you visit to make them load faster. Sometimes this saved data gets outdated or corrupted, which can cause issues in your Kno2 Connected™ app — such as:
Dropdown menus not displaying correctly
Saved information disappearing
Pages not loading as expected
Clearing your cache is usually the quickest first step to resolve these issues. Select your browser for step-by-step instructions:
After clearing your cache
Refresh your browser to reload the latest version of your Kno2 Connected™ app.
Check your browser settings to make sure automatic clearing isn't removing important saved information.
Still Experiencing Issues?
Start with these quick checks to help narrow down the cause:
Check for browser updates. Open your browser settings and look for a Help or About section to confirm you're running the latest version.
Try an Incognito or private browsing session. If the issue doesn't appear there, a browser extension or cached data is likely the cause.
Try a different supported browser. If the issue doesn't occur in another browser, it's specific to your usual browser's configuration.
If the issue only appears for one specific user or on one particular computer, that user should contact their IT team directly — it's likely a device-specific or account configuration issue.
If the issue affects multiple users or devices, ask your IT team to confirm none of the following are interfering with the application:
An ad blocker or content filtering extension
Antivirus or security software blocking site functionality
A browser extension conflicting with the application
Network restrictions or firewall rules set by your organization
Issues with your internet service provider (ISP)
If your IT team confirms none of these are the cause, ask to speak with a member of the Kno2 Healthcare Network Services (HCNS) team.