Selection of a message in My Intake will open the message with a preview of the selected attachment. Document viewer controls will help you navigate through the document.
Next Page, Previous Page, Last Page and First Page allow you to page through the message. You may also scroll through the message using the scroll bar or mouse wheel.
Search allows you to search text-based PDFs.
Zoom Out and Zoom In allow you to zoom out or in of the document.
Rotate Right allows you to rotate a single page clockwise. Rotate Left allows you to rotate a single page counterclockwise. The drop-down button next to them allows you to rotate all pages left or right.
Remove allows you to delete or remove a page. This will be disabled if there is only one page left in an attachment.
Reset allows you to return the message to its original state.
If enabled by your organization admin, Print from Browser and/or Download from Browser allow you to quickly print or download the message. Note: If the screen resolution is reduced, these buttons may be collapsed into a menu of three lines. If you encounter issues where not all pages of a multi-page document are available for printing, this may be due to cached or corrupted site data in your browser. To resolve this:
Clear the browser data specific to the Kno2 site by navigating to your browser settings and removing cookies or site data for Kno2.
Reload the document in the Kno2 viewer after clearing the site data.
Always use the printer icon within the document viewer to print, as using the browser’s print menu may not display all pages correctly.
Along the left side of the viewer is a Thumbs tab. When selected, this displays thumbnails of each page of the document. If the displayed document has several pages, there may be a scroll bar to scroll through each page. Select the Thumbs tab to collapse this view.
Note: If the attachment is a video or other non-supported file type, it may not be able to be previewed. A message will be displayed indicating that the preview is unavailable, however, the file may be downloaded in order to view.
General Tips for Document Handling
Ensure your browser is up to date to avoid compatibility issues.
Regularly clear your browser cache and cookies to prevent data corruption.
Use the tools provided within the Kno2 application (e.g., printer and download icons) for optimal results.
Restore Attachment
A Restore attachment button may be displayed at the bottom of the attachment pane on the right. This will only be displayed when changes to an attachment have previously been made and saved. If changes had been made to more than one attachment, a restore button will be displayed for each attachment. Selecting the Restore attachment button will return the attachment to its original state.
