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Reset Multifactor Authentication

How to reset your MFA/2FA option

Stacy Lane avatar
Written by Stacy Lane
Updated over 8 months ago

If a user or admin's Multifactor Authentication/Two-Factor authentication device is no longer available to confirm login, an admin on the account can reset MFA for them.

Prerequisites

In the situation where an admin no longer has access to the device configured for MFA and needs a new device registered, and no other admin account exists for the organization, please contact support@kno2.com.

Resetting MFA

  1. Navigate to Settings > Users or Network Users.

  2. Search for the account requiring the reset.

  3. Select the drop-down arrow on the same row as the user account information.

  4. Select Reset MFA in the drop-down menu.

  5. Select Confirm to trigger the reset.

  6. If successful, a message will appear in the top right corner indicating the user’s MFA was reset.

  7. The user will now be prompted to re-authenticate.

  8. Once the user takes the appropriate actions to authenticate, the reset is complete.

    Example of Reset MFA drowpdown and confirmation modal
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