Occasionally, with any browser-based application, it's important to clear your browser's history/cache/cookies. Sometimes settings can get stored, which then do not allow Kno2 to function as expected.
Browsers utilize cached data and cookies to improve performance by saving certain settings and information from previous sessions. However, this saved data can sometimes become corrupted or outdated, leading to unexpected issues like dropdown menus not displaying correctly or saved inputs disappearing. Clearing these stored settings ensures that the application can function correctly without interference from old or corrupted data.
If this occurs, clearing the cache is a great first troubleshooting step. We've linked the instructions for browser clearing in many of the most popular browsers below. Like anything though, if you don't see your browser listed or the steps seem out of date - we're always happy to help. Just give us a shout!
As a best practice, after clearing the cache, consider refreshing your browser to reload updated data and check that your cache retention settings do not automatically clear essential information. If problems persist despite these steps, our support team is here to assist you.