Kno2®

Sometimes your browser saves settings that can interfere with your Kno2 Connected™ app's performance. When this happens, you might notice issues like:

- Dropdown menus not displaying correctly
- Saved information disappearing
- Pages not loading as expected

Your browser stores data from websites you visit to make them load faster. Sometimes this saved data gets outdated or corrupted, which can cause problems with how your Kno2 Connected™ app works.

Clearing your browser's cache is a quick first troubleshooting step. Select your browser below for step-by-step instructions:

<a href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&amp;hl=en" rel="nofollow noopener noreferrer" target="_blank">Google Chrome</a>

<a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow noopener noreferrer" target="_blank">Firefox</a>

<a href="https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac" rel="nofollow noopener noreferrer" target="_blank">Safari</a>

- <a href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&amp;hl=en" rel="nofollow noopener noreferrer" target="_blank">Google Chrome</a>
- <a href="https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history" rel="nofollow noopener noreferrer" target="_blank">Edge</a>
- <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow noopener noreferrer" target="_blank">Firefox</a>
- <a href="https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac" rel="nofollow noopener noreferrer" target="_blank">Safari</a>

Don't see your browser listed, or do the steps look outdated? Ask to speak with a member of the Kno2 Healthcare Network Services (HCNS) team.

Refresh your browser to reload the latest version of your Kno2 Connected™ app

Check your browser settings to make sure automatic clearing isn't removing important information

1. Refresh your browser to reload the latest version of your Kno2 Connected™ app
2. Check your browser settings to make sure automatic clearing isn't removing important information

If you're still experiencing issues after clearing your cache, ask to speak with a member of the Kno2 HCNS team.

As a browser-based application, sometimes it's important to clear your browser's history for the best experience in Kno2!

How to clear your browser's cache/cookies

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