Kno2®

The ImageTrend team will request your written approval to access your Kno2 account to complete setup of the ImageTrend/Kno2 integration. They will also work with you to test the integration.

You may wish to confirm the following items in Kno2, in preparation for using Kno2: 

If you are an ImageTrend user acting as the Admin for your Kno2 account, please follow these steps to get started:

Create <a href="https://intercom.help/kno2/en/articles/3377708-create-a-user" rel="nofollow noopener noreferrer" target="_blank">Users</a>

Configure <a href="https://intercom.help/kno2/en/articles/1477071-intake-rules" rel="nofollow noopener noreferrer" target="_blank">Intake Rules</a>

Configure <a href="https://intercom.help/kno2/en/articles/2622961-send-permissions" rel="nofollow noopener noreferrer" target="_blank">Send Permissions</a>

1. Create <a href="https://intercom.help/kno2/en/articles/3377708-create-a-user" rel="nofollow noopener noreferrer" target="_blank">Users</a>
2. Configure <a href="https://intercom.help/kno2/en/articles/1477071-intake-rules" rel="nofollow noopener noreferrer" target="_blank">Intake Rules</a>
3. Configure <a href="https://intercom.help/kno2/en/articles/2622961-send-permissions" rel="nofollow noopener noreferrer" target="_blank">Send Permissions</a>

If you are an ImageTrend user and you've been invited to use Kno2, please follow these steps to get started:

Confirm <a href="https://intercom.help/kno2/en/collections/71920-my-profile" rel="nofollow noopener noreferrer" target="_blank">Profile Settings</a>

Learn to <a href="https://intercom.help/kno2/en/articles/2715894-forward-a-sent-message" rel="nofollow noopener noreferrer" target="_blank">Forward a sent message</a> if message retry is needed

1. Confirm <a href="https://intercom.help/kno2/en/collections/71920-my-profile" rel="nofollow noopener noreferrer" target="_blank">Profile Settings</a>
2. Learn to <a href="https://intercom.help/kno2/en/articles/2715894-forward-a-sent-message" rel="nofollow noopener noreferrer" target="_blank">Forward a sent message</a> if message retry is needed

<a href="https://intercom.help/kno2/en/articles/104128-email-notification-options" rel="nofollow noopener noreferrer" target="_blank">Receive an email notification if a fax fails</a>

<a href="https://intercom.help/kno2/en/articles/2715894-forward-a-sent-message" rel="nofollow noopener noreferrer" target="_blank">Forward a failed message to resend it</a>

1. <a href="https://intercom.help/kno2/en/articles/104175-release" rel="nofollow noopener noreferrer" target="_blank">Send a fax out of Kno2</a>
2. <a href="https://intercom.help/kno2/en/articles/104128-email-notification-options" rel="nofollow noopener noreferrer" target="_blank">Receive an email notification if a fax fails</a>
3. <a href="https://intercom.help/kno2/en/articles/2715894-forward-a-sent-message" rel="nofollow noopener noreferrer" target="_blank">Forward a failed message to resend it</a>

ImageTrend Integration Configuration

Kno2

Kno2 Tutorial Videos

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ImageTrend Integration Configuration

Admin Getting Started List

User Getting Started List

Key Features to Use