The ImageTrend team will request your written approval to access your ImageTrendHIH account to complete setup of the ImageTrend integration. They will also work with you to configure and test the integration.
Admin Getting Started List
If you are the account administrator for your ImageTrend HIH portal, please follow these steps to get started:
Create User accounts for anyone who may need to manage messages in the portal.
Recommended: add a backup account administrator
Configure Send Permissions for manual message sending from the portal.
Configure email notification options to your preference.
Key Portal Features
FAQs
Why did a fax fail?
The most common issues are busy fax lines or out of service numbers. Call the number and listen for a fax tone; if you hear something other than that, there is an issue with the recipient's number. You can learn more about fax troubleshooting here.
Why did a Direct message fail/bounce?
There are several reasons why Direct messages can fail/bounce, including missing patient details, incorrect document format, or Direct address certificate issues. You can learn more about troubleshooting Direct message failures here.
Why aren't reports displayed in Release?
If reports should be sending but you do not see them in Release, ask the ImageTrend team to validate your integration settings.
How do I manage my client credentials/IP addresses/API Settings?
If you need to obtain your client credentials for the integration, update your whitelisted IP addresses, or enable your credentials, you can manage these details here.
How do I update a destination in ImageTrend?
In Elite, navigate to Resources > Facilities > Fax numbers. This can be completed on your side at any time, and you can also go here to double check that the fax number that was inputted by your team are correct. If you are not sure how to get to that setting or you do not have access, you can ask your ImageTrend Agency Admin to make the change, consult ImageTrend University if you are the Agency Admin, or open a ticket with the ImageTrend team for assistance.