Kno2 admins can access the Activity Report from the Kno2 Dashboard by selecting the icon on the far right of the Recent Activity grid. The report can be filtered by date, then downloaded to show all fax and Direct message activity for your organization.
This report can also be used for improving workflows in your organization or for Meaningful Use attestation.
Download Activity Report
Select the desired date range for the report you wish to run.
This report can include all message activity from when your organization started using the system, and the data will always be available.
If your organization has significant message activity, you may need to select shorter date ranges.
Select Download Report
The report will download as a .csv file.
Activity Report Columns
There are several columns of information available to you in the report. Please see the following explanations for each:
a. Subject - the subject line of the messages which corresponds to Configure Releases for patient faxes and Direct messages, or the hand-keyed subject line for Non-PHI faxes.
b. Patient Name - the name entered in the Patient Information field of a patient fax or Direct message.
c. Acknowledged By - the email address of the Kno2 user who Acknowledged a failed message.
d. Failed Message Id - a unique identifier for a failed message.
f. Status - status of the message, eg Received, Delivered, Forwarded, Failed, Bounced.
g. Date - date and time the message occurred; all times are in UTC.
h. To - fax number or Direct address the message was sent to.
i. From - fax number or Direct address the message was sent from.
j. Origin - where the message originated from, including: Fax (for received faxes), Surescripts (for received Direct messages), API (for messages sent from an integrated system), Kno2 Desktop (for messages sent from Kno2 Desktop), Triage (for messages created via the Triage process), Kno2_non-patient (for messages sent as Non-PHI faxes), and Kno2ToKno2 (for messages sent from one Kno2 user to another).
k. Id - a unique identifier for this message.
How to use Activity Report information to pull up a message
If you would like to view the attachment and other details of a message you have identified on the Activity Report, you may do so by following these steps:
If the Message Type in column e is 1, add the Id from column k at the end of this URL: https://app.kno2fy.com/intake/. The resulting address will load the corresponding message in My Intake.
If the Message Type in column e. is 2, add the Id from column k at the end of this URL: https://app.kno2fy.com/release/. The resulting address will load the corresponding message in Release.