How you manage billing and cancellation depends on how your account was set up. If you have a Kno2 Connected™ account (provisioned through a partner integration), billing and cancellation are handled through that partner. If your account was purchased directly through Kno2, you'll manage billing and cancellation directly with the Kno2 team.
Not sure which type of account you have? Administrators can check Settings > Licensed Plan for who to contact, or reach out to accounting@kno2.com.
Kno2 Connected™ Accounts
Billing, cancellation, and reactivation for Kno2 Connected™ accounts are managed through your EMR vendor. Please contact your EMR vendor for assistance with any of the following:
Your contract
Your invoice/billing
Making a payment
Cancellation requests
Reactivation requests
Kno2-Billed Accounts
If you purchased your Kno2 account directly from Kno2, please contact accounting@kno2.com for assistance with any of the following:
Your contract
Your invoice/billing
Making a payment
Cancellation requests
Reactivation requests
Important Information for Fax-Enabled Accounts
If you have fax services through your Kno2 Connected™ or Kno2-Billed account, make sure you've ported your fax number to a new provider before cancelling. If the number isn't ported first, it will be cancelled along with the account.