Video Content
For our viewers, watch and learn how to complete setup or use a feature by visiting us on YouTube.
In App Help
In app you will find informational tips, How2Kno2 messaging, as well as our Click to Chat feature where you can chat with someone live. Click the black and yellow bubble in the bottom right corner for help!
Submit a Ticket
If you are unable to locate your answer, you can submit a ticket to our support team for assistance.
To submit a ticket, select the “?” in the upper right-hand corner to access the Support Center. Fill out the form. Based on your login credentials, your ticket will automatically be submitted with your name and email address included. Our reply will be emailed to you; please check your junk/spam if you do not see a response.
Downloads
The Kno2 Downloads are provided to include tools to be used during your Kno2 experience. Available downloads are determined by the current Kno2 subscription plan. It is important to note that once a Kno2 download has been completed, it will automatically update to ensure the most recent version is communicating with your Kno2 account.
Kno2 Client or Kno2 Client for Mac
The Kno2 Client or Kno2 Client for Mac enables you to print or download from Kno2 in a secure and efficient manner by handling the entire message and attachments in a single step. Your Kno2 administrator will configure global download settings for your organization, so that these messages can be processed automatically through the Kno2 Client.
Kno2 Desktop
Kno2 Desktop allows you to create and send new messages from files right at your computer and easily download messages processed in the Kno2 portal. For more information, refer to the Kno2 Desktop User Guide.
Knowledge Base
The Knowledge Base is one central location from which you can search and quickly find answers to frequently asked questions, as well as detailed descriptions of many Kno2 features.
About
An About section has been added to the Support Center. This is located in the lower right corner of the page and displays the Kno2 Version which may be needed for Meaningful Use attestation. For more information regarding Meaningful Use attestation, please refer to Appendix C.
Email Support
You may email us at support@kno2.com.