PointClickCare Tips and Troubleshooting

The following are important details to be aware of while using the PointClickCare integration.

PCC Upload Limit	PCC has a technical limit of 5mb per document.
Populating Patient Information fields	Ensure Patient Search is used to add Patient Details rather than hand-keying the information.
Oh no! "[Attachment name]" has failed validation. Please review and try again.	Ensure a Document Type is selected for each attachment.
Message is Suspended/cloud is red	A problem matching the patient information to your EMR chart. A problem with the attachment, such as attachment size. A problem with your integration's connection.
Error message in Kno2 - Oh no! Document Types	Clear Integration Cache from My Profile > Integrations > click the bin to delete the Integrations cache and the PCC tokens > Save Changes.
Discharged patient not in Search results	Ensure Show Inactive Patients checkbox is selected. Confirm the discharge date is within the Date Range for Discharged Patients under Settings > API. Ensure the patient's chart is not limited to the PCC Admin tab (needs to be in the Clinical tab).