You can forward a previously released message by selecting the drop-down menu to the left of the message status on the Released Grid and clicking Forward. Forwarding a message allows you to send the content of the message to a fax number or Direct address of your choice.
You can forward to retry a failed fax or Direct message without having to upload the attachment(s) and enter patient detail again.
Forwarding a Failed Fax
Select the drop-down menu to the left of the message status and click Forward.
Select a Type.
If not filled in by your Type, add the To and From fax numbers.
Click Send.
Optional: Add an internal disclosure reason.
Click Confirm.
Note: If the fax failed due to a busy signal, you may wish to wait a few minutes between resends to that number.
The message is sent and a confirmation will appear at the top of the page. You will be returned to the Released Grid.
Forwarding a Failed or Bounced Direct message
Select the drop-down menu to the left of the message status and click Forward.
Select a Type.
If not filled in by your Type, add the To and From Direct addresses.
Select the CDA radio button.
Ensure a Patient ID is included
If you do not use patient IDs, you can include a filler ID such as 123 or ABC.
Click on the Attachment(s) to expand and select a Document Type from the pick list.
Click Send.
Optional: Add an internal disclosure reason.
Click Confirm.
The message is sent and a confirmation will appear at the top of the page. You will be returned to the Released Grid.
