You can forward a previously released message by selecting the drop-down menu to the left of the message status on the Released Grid and clicking Forward. Forwarding a message allows you to send the content of the message to a fax number or Direct address of your choice. Forwarding creates a new, separate transaction — the original message remains in its current state.
You can forward a failed fax or Direct message to resend its content without uploading attachments or re-entering patient details. Note that forwarding creates a new transaction with its own delivery status — the original message remains in its Failed state.
Forwarding a Failed Fax
Select the drop-down menu to the left of the message status and click Forward.
Select a Type.
If not filled in by your Type, add the To and From fax numbers.
Click Send.
Optional: Add an internal disclosure reason.
Click Confirm.
The message is sent and a confirmation will appear at the top of the page. You will be returned to the Released Grid.
Forwarding a Failed or Bounced Direct message
Select the drop-down menu to the left of the message status and click Forward.
Select a Type.
If not filled in by your Type, add the To and From Direct addresses.
Select the CDA radio button.
Ensure a Patient ID is included
If you do not use patient IDs, you can include a filler ID such as 123 or ABC.
Click on the Attachment(s) to expand and select a Document Type from the pick list.
Click Send.
Optional: Add an internal disclosure reason.
Click Confirm.
The message is sent and a confirmation will appear at the top of the page. You will be returned to the Released Grid.
