How to Start a Port Out
The gaining carrier must submit a Local Service Request (LSR) to port@consensus.com. They may ask you to complete a Letter of Authorization (LOA), which they will use to fill out the LSR.
CRITICAL REQUIREMENT: All information on the LOA/LSR must match our provider records exactly. Wrong information will cause automatic rejection.
Ensure that your submission meets general accuracy standards, including correct carrier names, registered company details, and the precise service address to prevent delays or rejection.
Required Information - Use Exactly As Listed
Carrier: eFax
Account Number: 84381
Company: Kno2
Address: 404 South 8th Street, Boise, ID 83702
Authorized Person: Kristy Koyle
Billing Telephone Number (BTN): Your fax number
WARNING: You must use this exact information. Any changes will cause rejection.
Common Rejection Causes
Port requests get rejected when information does not match. This happens when:
Business name is different from "Kno2"
Authorized person is not "Kristy Koyle"
Address is not "404 South 8th Street, Boise, ID 83702"
Account number is not "84381"
If Your Port Gets Rejected
Follow these steps:
Check that you used the exact information listed above
Update the LOA with the correct information
Resubmit the port request
Do not use:
Your company's physical address
Different business names
Other authorized signers
About PINs
Some carriers ask for a PIN. Important facts:
PINs are shared only between carriers
Kno2 does not have access to PINs
PINs are the final step in porting
This is a security feature
Need Help?
Contact our support team through chat if you need:
Invoice copies
Additional documentation
Questions about the port process