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Port Out Fax Number from Kno2

How to port your fax number to a new fax provider

Stacy Lane avatar
Written by Stacy Lane
Updated yesterday

How to Start a Port Out

The gaining carrier must submit a Local Service Request (LSR) to port@consensus.com.

CRITICAL REQUIREMENT: All information on the Letter of Authorization (LOA) must match our provider records exactly. Wrong information will cause automatic rejection.

Required Information - Use Exactly As Listed

Carrier: eFax

Account Number: 84381

Company: Kno2

Address: 404 South 8th Street, Boise, ID 83702

Authorized Person: Kristy Koyle

Billing Telephone Number (BTN): Your fax number

WARNING: You must use this exact information. Any changes will cause rejection.

Common Rejection Causes

Port requests get rejected when information does not match. This happens when:

  • Business name is different from "Kno2"

  • Authorized person is not "Kristy Koyle"

  • Address is not "404 South 8th Street, Boise, ID 83702"

  • Account number is not "84381"

If Your Port Gets Rejected

Follow these steps:

  1. Check that you used the exact information listed above

  2. Update the LOA with the correct information

  3. Resubmit the port request

Do not use:

  • Your company's physical address

  • Different business names

  • Other authorized signers

About PINs

Some carriers ask for a PIN. Important facts:

  • PINs are shared only between carriers

  • Kno2 does not have access to PINs

  • PINs are the final step in porting

  • This is a security feature

Need Help?

Contact our support team through chat if you need:

  • Invoice copies

  • Additional documentation

  • Questions about the port process

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