If your automated ID proofing wasn't successful, additional manual steps, such as uploading a clear and unobstructed government-issued identification document (e.g., a driver's license or passport), are necessary. This review is critical to ensuring that your identity is verified, enabling your organization’s approval and integration into the national network. Your uploaded documents will remain confidential and will not be shared with anyone.
Why is ID Proofing Necessary?
ID proofing is essential to ensure that your identity and your organization’s information are verified. This process not only safeguards your account but also ensures compliance with security standards. Completing ID proofing activates your account and allows administrative functions like adding users.
Prerequisites for Adding Admin Users
Adding admin users to your Kno2 account requires the successful completion of the ID proofing process. Without completing this step, certain account functionalities, like adding admin users, will remain unavailable.
Common Issues During ID Verification
Invitation Email Not Received
Ensure the email address associated with your Kno2 account is correct.
Check your inbox, including spam or junk folders, for the invitation email or request a new one.
Identity Verification Fails
Log in to your Kno2 account and upload a government-issued document like a driver’s license or passport.
Ensure the document is clear and unobstructed to avoid rejections.
Learn more about ID proofing here. If you continue to experience issues, additional help is available through Kno2's support team. Provide any relevant details, like errors encountered or the email linked to your account, to expedite assistance.